FAQs




Where are orders shipped from?

Orders placed on our website are dispatched from our 4 different warehouses located in Australia and China.


Do you have Afterpay? What methods of payment do you accept?

DCO accepts payment by PayPal, Visa, AMEX and MasterCard, Google Pay, Shop Pay and Apple Pay.



Do you ship internationally?

Yes, DCO ships to most destinations around the world. You can enter your address in checkout.



What countries don't we deliver to?

DCO successfully ships A LOT of products worldwide each day. We have many happy customers in every corner around the world!

Occasionally, we may have to cancel an order we are unable to send out due to prohibitive shipping to some areas of the world, but we always try to ensure our apparel is available to everyone.



How much is shipping? And how long will it take?

FREE. We aim to offer the best service for our customers to receive their parcel as soon as possible. We will save them money on shipping so you have more to spend!

AUS, US, UK, CAN, EU: 15-25 days (AVERAGE 2-3 WEEKS DUE TO COVID-19)

Rest of the World: 20-30 days

Due to high demand of some of our most popular products, please allow 2-6 weeks for delivery.

If your order hasn’t arrived in the estimated delivery times, please contact our support team at support@dancreativeoutlet.com

If your order hasn't arrived within 90 days of the date of original purchase, contact our support team for a full refund on your purchase.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

Due to current worldwide events, some deliveries may be subject to delays. While it’s important to remember the best things in life are worth waiting for, you can also rest assured we’re doing everything in our power to get your DCO order into your hands as soon as possible. When making a purchase, we recommend choosing a home address for shipping, as workplaces may experience closures.



Can I cancel or make a change to an order?

Our Customer Experience team does their best to try to accommodate those wanting to cancel orders. We are happy to help you cancel or change an order if you need, provided that the order has not been shipped already by our Warehouse Team. Please email support@dancreativeoutlet.com

Our Customer Experience team’s inboxes are always open, and you always can send us an email, and we will do our best to try and cancel the order. Please understand however that this may not always be possible.

Please reach out to support@dancreativeoutlet.com for any inquiries and/or questions.

We are unable to make size amendments to orders at this time.



Can I return an item?

We are happy to accept a return request within 30 days of the purchase date. All postage and handling costs will be incurred by the customer, not DCO. DCO is not responsible for return packages should they not reach us, so please retain your proof of postage. Returns are processed within 5 business days of being received at our warehouse and once your return has been processed you will be sent an email confirmation. We do not process exchanges but can provide either a store credit or refund for the item/s returned.

All prices for items on sale are only valid during the sale period and as such DCO do not credit or refund a price difference for items purchased outside of that sale period. Outlet items are non-refundable and cannot be exchanged or returned.

All returned items must be in original unworn condition with tags attached. Any items of clothing returned with makeup and/or tan stains will automatically be rejected and returned to you. For all returns of our shoes, soles of the shoes must be returned clean, if they are returned dirty or marked, your return will be rejected and sent back. Please ensure the laces are loosened and not left tightened to avoid damage to the exterior of the shoe which will result in rejection of your return. Please also do not use the shoe box to affix return details, sticky tape to etc. Please either wrap or package the box neatly as the shoe box must also be returned in original condition for your return to be accepted.


WHAT IF MY ITEM IS FAULTY?

If you have received an item which you believe to be faulty, please do not hesitate to contact our customer service team at support@dancreativeoutlet.com with clear pictures & videos and a detailed description as well as your order details (order number and email address associated with the purchase). We will refund the cost of return and arrange a replacement if the item is found to be defective.


CAN I RETURN OUTLET ITEMS?

For Outlet items we cannot accept returns for change of mind reasons. However if you believe your item is faulty, please follow the steps outlined for faulty items.



Can I return a supplement purchase?

If you change your mind about your supplement purchase, we will only accept returns for unused, sealed products that are in resale-able condition. We must receive returned product(s) within 30 days of your order and all postage and handling costs will be incurred by the customer, not DCO. As our products are ingestible, we are unable to accept returns of opened products (unless the product does not comply with a statutory guarantee contained in the Australian Consumer Law).

If you believe you have received a product which is faulty or does not comply with a statutory guarantee contained in the Australian Consumer Law, please email your order number and concerns to support@dancreativeoutlet.com and our customer experience team will assist you.



Do I need to pay for return shipping?

Please be advised that all postage and handling costs will be incurred by the customer, not DCO. DCO is not responsible for missing return packages should they not reach us, so we strongly advise to ensure your return/exchange is sent back to us via a trackable shipping method.



What about warranty?

All DCO products have a warranty period of 3 months from the date of purchase. We will replace all items with a manufacturing defect, but as a general rule, any orders outside the 3-month period (from date of purchase) will not be covered under warranty and we do request clear pictures in order to assist further.

If you have received an item which you believe to be faulty, please don’t hesitate to contact our customer service team at support@dancreativoutlet.com with clear pictures and a detailed description as well as your order details (order number and email address associated with the purchase).



How do I use a discount code?

You must enter the discount code at the checkout page in the ‘coupon code’ field and then click ‘apply code’.

All prices for items on sale are only valid during the sale period and as such DCO do not credit or refund a price difference for items purchased outside of that sale period. Items purchased on sale/special are non-refundable and cannot be exchanged or returned. Any discount/coupon codes are not eligible with any existing sales/promotion items.

I've put a wrong shipping address and/or picked a wrong size/variant! Can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care, and we'll try to make it right for you. We know how frustrating it can be to pay for something you can't use.

How secure is my personal information?

DCO adheres to highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using SSL (Secure Sockets Layer technology), which is widely used on the internet for processing payments.

Your credit card information is only used to complete the requested transaction and is not subsequently stored.



Can't find the answer to your question?

Please don’t hesitate to contact our customer service team at support@dancreativeoutlet.com